Terrible client service

Good day, we recently joined momentum insurance as they offered the best premium and cover for car and household contents. My husband has tried logging a claim for a house hold item from over a week ago. My husband has had to call momentum almost everyday for feedback. Consultants seemed very uninterested, never called back when they said they would. He has received the worse service ever. They keep saying they need to check why there was a gap in car cover for 2018 even though my husband explained numerous times that he changed insurance a few times that year and we were also in the process of buying a car that year hence the gap in cover. What does car cover have to do with household contents? Seems momentum will do anything not to pay a claim, lucky we now know this as it shows how much trouble we will have if we ever need to claim for our car. He called and spoke to someone this morning again and they seemed very uninterested in assisting. We are cancelling all policies with momentum asap.