EM
Eugene M
1 reviews | Active since Apr 2017
21 Dec 2022, 11:49
TEDIOUS CLAIMING PROCESS
10th December 2022 I sent a mail to *** enquiring on how I would go about submitting a claim for a tyre - to date nobody has has come back to me. 13 December 2022 submitted an online enquiry from momentum site - to date Momentum hasn’t rep****. 14 December 2022 I call through to Momentum and hung on for over 20 minutes to get through to Dineo Marumo who assisted in logging a claim CP531331MP and requested I mail her additional information which I did the same day from ***. To my surprise, 15 December 2022 Dineo requests same information I had sent - I obliged and resent yet to this day I haven’t heard anything from Momentum - Had i still was with Budget insurance I would be completing their CSAT survey at this point.
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Replies (12)0
Replies (12)
Momentum Insure's replyOfficial
21 Dec 2022, 13:18Good afternoon Eugene.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss your concerns.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss your concerns.
Kind regards
Brenda
Momentum Insure's reply21 Dec 2022, 13:18
Official
Good afternoon Eugene.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss your concerns.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss your concerns.
Kind regards
Brenda
EM
Eugene M's updateReviewer Update
22 Dec 2022, 11:10Still no word from Momentum, not even acknowledgement of this complaint
EM
Eugene M's update22 Dec 2022, 11:10
Reviewer Update
Still no word from Momentum, not even acknowledgement of this complaint
EM
Eugene M's updateReviewer Update
23 Dec 2022, 09:59Still no word from Momentum.
EM
Eugene M's update23 Dec 2022, 09:59
Reviewer Update
Still no word from Momentum.
EM
Eugene M's updateReviewer Update
29 Dec 2022, 11:17The 23rd December I spent an hour and 15 minutes being put on hold and transferred from pilar to post demanding action on my claim until I was told the claim is concluded and that it would be paid out in 24 - 48hrs … it’s almost a week later now.
EM
Eugene M's update29 Dec 2022, 11:17
Reviewer Update
The 23rd December I spent an hour and 15 minutes being put on hold and transferred from pilar to post demanding action on my claim until I was told the claim is concluded and that it would be paid out in 24 - 48hrs … it’s almost a week later now.
EM
Eugene M's updateReviewer Update
29 Dec 2022, 11:49Called again today and got through to the same dude that since put me on hold and eventually hung up on me on Friday … Thebe.
Guess what… I’m still on hold after 30:00 and still counting cos the person that I need to speak to at Claims is “busy” … ****tiest service at Momentum… beware.
I’m looking for another insurer after this.
Guess what… I’m still on hold after 30:00 and still counting cos the person that I need to speak to at Claims is “busy” … ****tiest service at Momentum… beware.
I’m looking for another insurer after this.
EM
Eugene M's update29 Dec 2022, 11:49
Reviewer Update
Called again today and got through to the same dude that since put me on hold and eventually hung up on me on Friday … Thebe.
Guess what… I’m still on hold after 30:00 and still counting cos the person that I need to speak to at Claims is “busy” … ****tiest service at Momentum… beware.
I’m looking for another insurer after this.
Guess what… I’m still on hold after 30:00 and still counting cos the person that I need to speak to at Claims is “busy” … ****tiest service at Momentum… beware.
I’m looking for another insurer after this.
EM
Eugene M's updateReviewer Update
29 Dec 2022, 11:5635 minutes into holding Thebe comes back to me to say “he’s still trying to get hold of the claims department” …
EM
Eugene M's update29 Dec 2022, 11:56
Reviewer Update
35 minutes into holding Thebe comes back to me to say “he’s still trying to get hold of the claims department” …
EM
Eugene M's updateReviewer Update
29 Dec 2022, 12:0442 minutes into holding I see a mail from Thebe Hlatshawayo asking Dineo Marino the same *********** person that grafted her feet with my claim to give me feedback regarding my claim. So basically I’ve been holding on for jack … update to follow.
EM
Eugene M's update29 Dec 2022, 12:04
Reviewer Update
42 minutes into holding I see a mail from Thebe Hlatshawayo asking Dineo Marino the same *********** person that grafted her feet with my claim to give me feedback regarding my claim. So basically I’ve been holding on for jack … update to follow.
EM
Eugene M's updateReviewer Update
29 Dec 2022, 12:2057 minutes into holding, Thebe comes back again with an attempt to get rid of me by saying He’l call me back (rich from somebody that hung up on me) (re-assuring as well when he say’s he’s also on hold the whole time)
This is the service you’d be paying for at Momentum. Most definitely not leaving this lying down.
By the way where are the soft skills on hold for this long? … it baffles me.
This is the service you’d be paying for at Momentum. Most definitely not leaving this lying down.
By the way where are the soft skills on hold for this long? … it baffles me.
EM
Eugene M's update29 Dec 2022, 12:20
Reviewer Update
57 minutes into holding, Thebe comes back again with an attempt to get rid of me by saying He’l call me back (rich from somebody that hung up on me) (re-assuring as well when he say’s he’s also on hold the whole time)
This is the service you’d be paying for at Momentum. Most definitely not leaving this lying down.
By the way where are the soft skills on hold for this long? … it baffles me.
This is the service you’d be paying for at Momentum. Most definitely not leaving this lying down.
By the way where are the soft skills on hold for this long? … it baffles me.
EM
Eugene M's updateReviewer Update
29 Dec 2022, 12:361h:12 minutes into holding, Ethan calls me to say they paid into an Absa account (which I categorically communicated on 23rd) that I had closed the account, the lady even confirmed my new FNB account - hell my premium was debited from FNB - WHY ABSA?!!!!
EM
Eugene M's update29 Dec 2022, 12:36
Reviewer Update
1h:12 minutes into holding, Ethan calls me to say they paid into an Absa account (which I categorically communicated on 23rd) that I had closed the account, the lady even confirmed my new FNB account - hell my premium was debited from FNB - WHY ABSA?!!!!
EM
Eugene M's updateReviewer Update
29 Dec 2022, 12:5201:32:21 still holding for Thebe whilst Ethan also hung up on me after 27 minutes. Ethan had put me on hold to have the claim paid into the “right” account.
EM
Eugene M's update29 Dec 2022, 12:52
Reviewer Update
01:32:21 still holding for Thebe whilst Ethan also hung up on me after 27 minutes. Ethan had put me on hold to have the claim paid into the “right” account.
EM
Eugene M's updateReviewer Update
29 Dec 2022, 13:1301:54:33 waiting for Thebe on the other line, Ethan calls back apologising line got cut (over 10 minutes ago) to say there is a “technical issue” with them paying me out and that they need to log a call with IT … THEBE on the other call attempting to get rid of me me as well by saying He’l call me back which I refuse to take as I have lost all faith and trust in Momentum.
EM
Eugene M's update29 Dec 2022, 13:13
Reviewer Update
01:54:33 waiting for Thebe on the other line, Ethan calls back apologising line got cut (over 10 minutes ago) to say there is a “technical issue” with them paying me out and that they need to log a call with IT … THEBE on the other call attempting to get rid of me me as well by saying He’l call me back which I refuse to take as I have lost all faith and trust in Momentum.
EM
Eugene M's updateReviewer Update
29 Dec 2022, 13:14Thebe just hung up on me.
EM
Eugene M's update29 Dec 2022, 13:14
Reviewer Update
Thebe just hung up on me.