1 reviews | Active since Mar 2018
Technical Support Call Centre never answer - cant register online profile
<p>Very frustrated that the Technical Support Call Centre never answer their phones (***)</p> <p> </p> <p>I have tried 4 times this morning spending nearly 4 minutes per call waiting for nothing.</p> <p> </p> <p>I cant register my online profile and need a 'no claims letter' which I could get online if only I could register.</p> <p> </p> <p>There is obviously glitches in their software that creates errors when trying to register.</p> <p> </p> <p>If the call centre lines are that busy, then you assign more agents to answer the calls. It's not brain surgery.</p> <p> </p> <p>I'm annoyed and need help please.</p> <p> </p> <p>Call me ********** </p> <p> </p> <p>Thank you</p>
We agree with you, this type of frustration would certainly upset people who are serious about service. We are also very serious about service and that is why we would like to investigate this further.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
We agree with you, this type of frustration would certainly upset people who are serious about service. We are also very serious about service and that is why we would like to investigate this further.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team