take months to refund

<p>We have now struggle with momentum a few months to get them to reimburst us for over charging us. we informed them of the change of adress that lead to our policy amount decreasing from sept last year up till april or may. An every time its just the same old story we need to send the proof of the change request that we did and then they just keep on saying we are investigating it. Its been almost 4 months now and still no reply from them after how many emails. You just get ignored now.</p> <p>but please dont get behind on a installment them you loose your cover but when they owe you money they take months to resolve if you are lucky</p>