Superior Customer Service

Why is it that every time I call my insurance company, they always EXCEED my expectations? So, I had a claim where I, personally, had to pay a supplier from my own pocket and Momentum would reimburse me. After a month of not hearing from them, I decided to call and was ready to fight (LOL), my call was taken by an agent named ‘Rinae Tshikovhi’ who with a very calm tone assisted me graciously. For some reason, I was just calm in the call and listened to everything she had to say. I answered all the questions and she made sure she got answers so that I can get reimbursed. By the end of the call, she advised that money will be in my account. Again, that is what I call ‘Superior Customer Service’. Thank you Rinae going out of your way to ensure I was happy. Keep up the good work!