Submitted a claim 2 Months ago,still not finalised

I had a car accident and as per norm I submitted my claim the following day. I have made numerous calls for feedback and the status of the claim, all I get is that they are busy with the processes. DON'T THE PROCESSES TAKE 72 HOURS??? At some point I was told that what I'm saying doesn't make sense, the is no way that I could have such an accident at that area/place. Must I now change the details of the accident so it sounds \nice"to their ears?<br> I've been calling and mailing the insurance company am being transferred from pillar to post and nobody seems to know what they are doing. The one day my claim is with risk"