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gerrit N

1 reviews | Active since Sept 2023

14 Jan 2025, 07:18

Subject: Review of Poor Service and Handling of Claim stay away you are just i number and bank account

I am deeply dissatisfied with the handling of my claim and the overall service I received. Despite my efforts to resolve the matter efficiently, the insurance process was riddled with miscommunication and lack of clarity.

The other party’s insurance refused the claim due to conflicting versions, yet there was no real attempt to investigate or resolve these discrepancies. I understand that low quantum may be a factor, but abandoning the claim altogether without further consideration or proper explanation is unacceptable. To make matters worse, my file was closed in November 2024 without any proactive communication or attempt to resolve the issue.

This approach reflects poorly on your service, and I would not recommend your company based on this experience. Handling claims with this level of negligence is frustrating, and it reflects a complete disregard for customer satisfaction.

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Replies (1)
Momentum Insure
Momentum Insure's reply14 Jan 2025, 07:57
Official
Good morning Gerrit.
Thank you for bringing this to our attention, we do apologize for any inconvenience caused.
Please give us an opportunity to look into the matter raised and we will be in touch to address your concerns.
Regards
Brenda