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Mahomed H

1 reviews | Active since Feb 2011

11 Feb 2025, 09:48

Subject: Request for Claim Process Update

Dear Momentum,

I am writing to follow up on my claim regarding the vehicle accident that occurred last week. As previously communicated, I have provided all the necessary details to Kedibone received no reply since last week of the incident, including information about Vehicle B, which changed lanes into me in an unsafe manner.

I understand that you are unable to recover the excess from Vehicle B's insurer. Therefore, I have requested that you subtract the repair amount from the excess and pay me the difference so that I can have my vehicle repaired at an approved repairer at a much more affordable rate. I made this request last week, but I have not yet received any response or guidance on how to proceed.

I would appreciate clarification on the following:

What is the current status of my claim? What is the expected timeline for repairs and settlement? Could you please confirm whether my request to pay the difference for repairs has been approved? My vehicle has been drivable, although the witness, Gerrit from First Help advised against taking any chances by continuing to drive it. However, I am still awaiting a clear update from Momentum on how long the repair process will take. I have left messages with Simon, but I have only received a generic response without further details about the timeframe for the repairs.

I would appreciate your urgent attention to this matter, as I am left without clear answers and need to understand the next steps to get my vehicle repaired.

I would be consulting the ombudsman's expertise regarding this matter.

Thank you for your prompt response.

Kind regards, Very concerned client being deceived [

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Replies (3)
Momentum Insure
Momentum Insure's reply11 Feb 2025, 11:17
Official
Good morning Mahomed. Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible. 
Kind Regards
Qhakazile
MH
Mahomed H's update12 Feb 2025, 12:06
Reviewer Update
Dear Koketso,I trust this message finds you well.I would like to address the matter regarding the settlement and excess amount. You mentioned that I requested a settlement less the excess amount; however, I had already discussed this with Kedibone last week before the claim was approved requesting the difference between paid out to me instead as per the recorded conversation. As per our recorded conversation, there was concern about my ability to afford the excess, and it was agreed that the recovery process from the other party would be mandatory, as documented.Additionally, I am still awaiting a response regarding the time taken to repair the vehicle and when the excess will be recovered.Thank you for your attention to this matter, and I hope this helps clarify my position. I apologize for any inconvenience caused.Kind regards,

Very Concerned Client
M Hassen
MH
Mahomed H's update12 Feb 2025, 18:36
Reviewer Update
Dear Gontse Moteane,I trust this message finds you well.Following our recent conversation regarding the settlement, where you mentioned the possibility of settling for an amount less than the excess, I wanted to confirm that I have left messages with Tiro Dolamo and Lucky Makubela. They informed me that you were on lunch when I attempted to reach you.I am awaiting your response at your earliest convenience.Kind regards,

Very Concerned Client