1 reviews | Active since Jul 2011
Struggling to finalise claim
I lodged a claim for a ****** TV after my house was burgled. I received a mail from Karabo Khalema nearly 3 weeks ago to offer a replacement - a far inferior product to the one I had (Hisense FHD TV vs a Samsung UHD TV). I rep**** via mail to ask why I am being offered an item with a far lesser value than the damage I had suffered and what my options are. I have struggled to get feedback despite further contacts - even tried e-mailing your claims enquiry desk.
Please reply to my questions in writing?
We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.
Please expect a call from Danton of our claims department during the course of the day to assist with your concerns.
Kind Regards
Qhakazile
Customer Relations Team
We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.
Please expect a call from Danton of our claims department during the course of the day to assist with your concerns.
Kind Regards
Qhakazile
Customer Relations Team