1 reviews | Active since Feb 2015
stripping of clients money
To whom it may concern <br> <br> firstly i would like to apologize for my mail, momentum approached me on my lowest and stripped me of my money...<br> <br> my fiance had an accident on the 11.12.2014, we reported the claim on the 12.12.2014, momentum only responded on the 05.01.2015, and got my quote on 13.01.2015, my car was towed to the panel beaters on the 21.01.2015 and spend a week there, so a total of a 1 month and 2 weeks that i was without a car!!!!<br> then after the body work, when i drive the car out of the year the clutch was slipping badly that did not not happen before the accident, i went underneath and saw the my gearbox mounting was also broken off in the accident, so instead of waiting 1 month and 2 week i paid for the parts and used my own labor and fixed it and told momentum about it so i could claim it back, because the assessor never picked it up, i send the parts in with the slip thinking i was helping momentum and saving momentum money with no heavy labor,,, i get the surprise from momentum that it happened after the accident, now my gearbox cable is broken and car is standing because i run out of money because momentum is not willing. please see my point how must i go work!
Thank you for bringing your concerns to our attention.
Further to your telephone discussion with Viksha of our claims management team, we have escalated your complaint to our assessing team for further investigation.
Viksha will keep you updated and assist further with any concerns you might have.
We sincerely apologize for the frustration experienced in this process.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention.
Further to your telephone discussion with Viksha of our claims management team, we have escalated your complaint to our assessing team for further investigation.
Viksha will keep you updated and assist further with any concerns you might have.
We sincerely apologize for the frustration experienced in this process.
Kind Regards
Qhakazile
Customer Relations Team
