Stressed and stranded

My car battery died, I called Momentum for assistance and got an sms that I will be attended to at 17:15 min. I was stranded and had to ask colleagues for assistance and I recieved a call from the company that was supposed to assist me after at 17:40. I'm fuming right know because no one had the decency of calling and informing me about their whereabouts...remember I'm paying for my services, imagine if I was in the worst situation or alone on the road side