Stranded with no courtesy car days after collision

Reported car accident on 11 February 2018. I was quoted R400 to be taken home (Johannesburg to Centurion) and I had to make alternative arrangement. Although I have a car hire benefit, I am yet to receive access to a courtesy car, having had to incur the expense of arranging transport. I am yet to have feedback on assessment of damage to the car (driver door). One can only wonder how long will I endure this process.