KH
KT H

1 reviews | Active since Nov 2009

05 Nov 2015, 21:11

Still waiting for someone to call me

Been battling to get anyone from Momentum to phone me back regarding a problem registering on [URL Removed] and to comply with the safety score. Have called, have emailed, have been promised someone will call, but no one does. Terrible service. That after giving a good service report on the person who first assisted with the quotation (Anesh) but it seems the back office service is bad. Wonder what it will be like when I actually have a claim. <br> <br> Was promised several times a manager would call me that same day. Still waiting.<br> <br> I would suggest reconsidering.<br>

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Replies (1)
Momentum Insure
Momentum Insure's reply06 Nov 2015, 09:33
Official
Hello kharman,

We agree with you, this type of frustration would certainly upset people who are serious about service. We are also very serious about service and that is why we would like to investigate this further.

Please give us an opportunity to look into this to assist you as quickly as possible.

Kind Regards
Qhakazile
Customer Relations Team