Still waiting for feedback on Motor Claim

I submitted my vehicle claim to Aforbes on 27.10.2015 after I took the vehicle to the drive in centre to be assessed. I was informed that the claim should be authorized within 3 days. The assessor asked which area would be my preferred location to take my vehicle for repairs. 02.11.2015 I still didn't have any feedback as to what was happening with my claim so I called the claims advisor Faith Mofiwa who then informed me that the assessor did indeed email her to inform her that there are no approved autobody repairers in my preferred area and gave her the alternative areas for me to choose from. She also informed me that since that has been resolved the claim would be authorized. I'm still waiting for this to happen. Now my concern is at least I'm able to drive my vehicle, but what frustration will I have to encounter if I my vehicle was not drivable? Your website says \WE PAY 99% OF CLAIMS"but you don't say how long this takes? Perhaps I should move my insurance to a company that is more reliable."