1 reviews | Active since Oct 2010
Still waiting!!!
Another month has gone by and despite the "assistance" received, I still have no conclusion on my claim and the change of the service consultant.
The head of the service consultants, NV, has openly ignored my requests and follow-ups from her own colleagues. Another sign of how Momentum values their customers.
As for my fridge and freezer claim, it is now sitting for a couple of weeks with the Sales team to provide a decision on a request to waiver the excess because of the pathetic service received and not EVER having to pay an excess for such a claim before.
Even their complaints person, DM, didn't bother to pick up the phone but just handed me over to someone else.
Stay as far away as possible from this company unless you want sub-par service and to never be taken seriously
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda