XM
Xolani M

1 reviews | Active since Oct 2017

31 Oct 2017, 12:19

STILL NO REFUND DONE FOR ON MY POLICY

i have paid in an amount of R10,000 three weeks ago. i further liaised with the consultant by the name of Aaron Sekoboane where i had explained the additional funds which were paid onto my policy were paid in error and requested them to be reversed back.

still today i get the same response that it has been escalated to accounts and i will receive feedback of which no funds have been paid back nor any updates on the matter till date.

i would really like this resolved ASAP as i am at a point of frustration now.

Xolani Mkhize

policy no: ********** -2

0
Replies (1)
Momentum Insure
Momentum Insure's reply31 Oct 2017, 12:23
Official

Hello Xolani,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE