LS
Luvuyo S
1 reviews | Active since Jan 2026
21 Jan 2026, 14:22
Stay away from this company! Bunch of ****mers
People should stay away from this company. It’s a total *******. My grandmother insured her house paying their top of range premium for years. When her house was broken into the insurance refused to pay stating that the house has been unoccupied; to make things worse the assessor was very very rude and ****** in fact.
When we escalated the matter further to OMBUDSMAN they sided with Momentum ruling in their favor. In essence if you value your money and don’t want to be ****med. Stay away from this company and their insurance. It’s very infuriating because they don’t value people at all!
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Replies (2)
Momentum Insure's replyOfficial
21 Jan 2026, 15:51Good afternoon Luvuyo.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to look into the matter raised.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to look into the matter raised.
Kind regards
Brenda
Momentum Insure's reply21 Jan 2026, 15:51
Official
Good afternoon Luvuyo.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to look into the matter raised.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers. Please allow us an opportunity to look into the matter raised.
Kind regards
Brenda
LS
Luvuyo S's updateReviewer Update
21 Jan 2026, 15:58How are you going to look at the matter without knowing the persons details? I hope the person reading this review warns others before they also go through the same process that we went through!
An elderly person trusted you with their hard earned money yet you chose to ignore her several requests when she kept on calling and wanting to get clarity on the matter?! One thing I’ll definitely advise close people to me is to never take a policy from Momentum!
When the company rejected the claim/policy they even had the nerve to ask why was my grandmother paying so much premiums - she tried to explain to you guys that she was with Alexander Forbes previously yet no one bothered to advise her. What a joke
An elderly person trusted you with their hard earned money yet you chose to ignore her several requests when she kept on calling and wanting to get clarity on the matter?! One thing I’ll definitely advise close people to me is to never take a policy from Momentum!
When the company rejected the claim/policy they even had the nerve to ask why was my grandmother paying so much premiums - she tried to explain to you guys that she was with Alexander Forbes previously yet no one bothered to advise her. What a joke
LS
Luvuyo S's update21 Jan 2026, 15:58
Reviewer Update
How are you going to look at the matter without knowing the persons details? I hope the person reading this review warns others before they also go through the same process that we went through!
An elderly person trusted you with their hard earned money yet you chose to ignore her several requests when she kept on calling and wanting to get clarity on the matter?! One thing I’ll definitely advise close people to me is to never take a policy from Momentum!
When the company rejected the claim/policy they even had the nerve to ask why was my grandmother paying so much premiums - she tried to explain to you guys that she was with Alexander Forbes previously yet no one bothered to advise her. What a joke
An elderly person trusted you with their hard earned money yet you chose to ignore her several requests when she kept on calling and wanting to get clarity on the matter?! One thing I’ll definitely advise close people to me is to never take a policy from Momentum!
When the company rejected the claim/policy they even had the nerve to ask why was my grandmother paying so much premiums - she tried to explain to you guys that she was with Alexander Forbes previously yet no one bothered to advise her. What a joke