STAY AWAY FROM MOMENTUM - THEY'RE ******!!!

I cannot begin to explain the poor level of service I received from this company. I moved by business from Discovery to Momentum but it was the biggest mistake I could've made. Firstly, my account was debited (first premium) for someone else's policy (twice in one month).

Then, my vehicle gets ******, momentum collects it and stores it for 3 weeks without conducting any damage/assessment report. The assigned claims agent does not respond to my emails, the consultant, whom at the inception of the policy, guaranteed me that any claims will be dealt with by him/her - this couldn't be any further from the commitment they made.

This is by far, the worst experience I've had with any insurance company. Its so shocking to say the least! There is absolutely NO communication from the consultants or the claims agent, no response to emails and no professionalism at ALL.

A corner shop runs their business better than this *****ed insurance company. To top it all off, they've now looked for a loophole not to pay my claim.

STAY AWAY FROM MOMENTUM - THEY'RE ******!!!