STAY AWAY FROM MOMENTUM IT IS THE P*****TS

I submitted my claim for car insurance for the first time with Momentum and I have never defaulted in paying my premiums since I joined them in 2019 as Alexander Forbes.

I am not happy with how my claim is being handled, and am frustrated at the incompetence, delay and general apathy from the assessor. The lack of communication(a week has been the average response time via WhatsApp because he doesn't respond to my calls).

It has been a month now and I'm without a car since I had to take back the hired car and when I requested them to extend it since they are the ones delaying my claim(stating that they are still doing investigation and now going for the 2nd month) that fell into deaf ears.