Stay away from Momentum Insure

I submitted a claim for a pool leak that we picked up during August. The assessor, Blue Frog Pools, was assigned on the 5th of October. They made an assessment that says roots from trees was causing a leak in the pool. No evidence to support that view. Momentum rejected my claim and that basis and with the help of my broker this decision was challenged.

Another assessor, Elyte Chem was then assigned. They sent their assessment to Momentum on the 22nd of October. In this assessment several reasons for the leak was provided; 1. that the weir was cracked 2. that the tiles around the pool was cracking up 3. that the underground pipes were leaking 4. that the installation of the pool was done incorrectly Note that at no point did Elyte Chem say that roots from trees are causing the leak. This is relevant because Momentum had rejected my claim on that basis. Momentum has not at any point said to me, sorry we initially made an error in rejecting your claim based on roots.

Back to the things that Elyte Chem claim is causing the leak - I've provided photo evidence that shows my weir has no cracks in it. The tiles around the pool have no cracks in them at all. The pipes are all running underground. You'd need to dig around the pool to tell if they're leaking, or perhaps their assessor has x-ray vision. I've provided photo and video evidence to my broker, and happy for an unbiased inspection.

On point 4, my house was built in 1999 and the pool installed at that time. Unless Elyte Chem are architects or engineers, how can they back up this statement having spent less than 10 minutes onsite and having brought no testing equipment? Surely they need to lift tiles and dig around the pool to tell if pipes are leaking underground or have leak testing gear to help with that. Lastly, to say my pool was installed incorrectly for a pool installed in 1999 and having not given us any issues over 22 years, is desperation from a company determined not to settle a claim!!

There's photo and video evidence of the pool, the weir and the tiles. I would welcome an unbiased inspection of the pool. I seriously doubt Momentum would agree to this. Given their behavior and the ***** assessments to date, being honest and doing the right thing is not something I expect from Momentum.