AP
Ashton P
1 reviews | Active since Aug 2016
02 May 2023, 14:49
Stay away from Momentum Insurance ...they should get the worst service award!
Please do not ever deal with Momentum insurance or even consider moving to them, this experience is horrific trying to get any information is a nightmare. I was in a motor vehicle accident on the 17th March and I was told my car was going to a legit repair center and only to find out at a later stage that the towing service company decided to send my car to one of their buddies instead, so after a month of trying to track down my car I finally found it in a very doggy place which doesn't have the best reputation as per hello peter. After a month my claim was then supposedly authorized, and a month later still don't have my car repaired and returned. I now get told that the rental car policy is for only 30 days which is fine if the insurance takes up to 30 days to settle my claim as in this case they didn't, now I will be left without a vehicle, and they are expecting me to walk to work daily until I get my car back of which only God almighty knows when... So please don't even consider going to momentum insurance as I am only with them my default as I was initially insured with Alexander Forbes... Hopefully they see this have the .....s to contact me and explain what is going on there and why such **** service!!!! ... trying to contact them is like having a full time job to get through to agent..
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Replies (5)0
Replies (5)
Momentum Insure's replyOfficial
02 May 2023, 15:31Good afternoon Ashton.
Thank you for bringing your concerns to our attention. We are sorry to hear that you are not happy with the developments of your claim and the service experience. Please give us an opportunity to look into this matter and we will be in touch to address all your concerns.
Kind Regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you are not happy with the developments of your claim and the service experience. Please give us an opportunity to look into this matter and we will be in touch to address all your concerns.
Kind Regards
Brenda
Momentum Insure's reply02 May 2023, 15:31
Official
Good afternoon Ashton.
Thank you for bringing your concerns to our attention. We are sorry to hear that you are not happy with the developments of your claim and the service experience. Please give us an opportunity to look into this matter and we will be in touch to address all your concerns.
Kind Regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you are not happy with the developments of your claim and the service experience. Please give us an opportunity to look into this matter and we will be in touch to address all your concerns.
Kind Regards
Brenda
AP
Ashton P's updateReviewer Update
02 May 2023, 16:13Hi Brenda, thank you for responding at least someone has the decency to reply. Please assist me urgently in resolving this matter as the longer this goes on, it's costing me money of which I don't have ... the clock is ticking quite fast here... it's going on 2 months, and this is unacceptable as I pay a premium on a monthly basis for peace of mind and right now you guys are stressing me out..... the saying is cliche but so true you want loyalty rather to get a dog instead ... I have been with Alex Forbes for over 10 years and have never experienced this kind of service before ...so you can understand my frustration right now! dealing with momentum and keep in mind the only reason I am with you guys is by default due to Alex Forbes selling their short-term insurance to you guys.which is their biggest mistake....So please once again help me get this sorted so I can move on from here ...
AP
Ashton P's update02 May 2023, 16:13
Reviewer Update
Hi Brenda, thank you for responding at least someone has the decency to reply. Please assist me urgently in resolving this matter as the longer this goes on, it's costing me money of which I don't have ... the clock is ticking quite fast here... it's going on 2 months, and this is unacceptable as I pay a premium on a monthly basis for peace of mind and right now you guys are stressing me out..... the saying is cliche but so true you want loyalty rather to get a dog instead ... I have been with Alex Forbes for over 10 years and have never experienced this kind of service before ...so you can understand my frustration right now! dealing with momentum and keep in mind the only reason I am with you guys is by default due to Alex Forbes selling their short-term insurance to you guys.which is their biggest mistake....So please once again help me get this sorted so I can move on from here ...
AP
Ashton P's updateReviewer Update
03 May 2023, 09:09Thank you so much, I am not paying for a rental car when I am already paying for this service, if you guys took a month to approve my claim and another month for repair how can you only give me a rental for a month then, its nonsensical ... I need to have this rental until my car is ready ...that's the bottom line and non-negotiable....
AP
Ashton P's update03 May 2023, 09:09
Reviewer Update
Thank you so much, I am not paying for a rental car when I am already paying for this service, if you guys took a month to approve my claim and another month for repair how can you only give me a rental for a month then, its nonsensical ... I need to have this rental until my car is ready ...that's the bottom line and non-negotiable....
AP
Ashton P's updateReviewer Update
04 May 2023, 10:08Hi Brenda, yes i still have the car or i wont be able to get to work, is this now sorted out or do i still need to stress...as you can see this experience with momentum is causing me nothing but stress... since day 1 of my claim... please call me on my cell
AP
Ashton P's update04 May 2023, 10:08
Reviewer Update
Hi Brenda, yes i still have the car or i wont be able to get to work, is this now sorted out or do i still need to stress...as you can see this experience with momentum is causing me nothing but stress... since day 1 of my claim... please call me on my cell
AP
Ashton P's updateReviewer Update
09 May 2023, 08:50Brenda....!!!! i still dont have my car and the rental guys want their car back
what do I do now I have a child that I need to drop off at school...and still get to work...
Momentum is a really inconsiderate however taking my monthly premiums and increases you guys are very fast at that... you are a very *********** company to deal with and i cannot do this stress with you guys anymore... I need a manager to make a call and sort this out immediately .... what the blady hell am I paying you guys for if I need to do all your work in order to get my car back.... this is really some BS dealing with your company.. I really hope the public sees this before even engaging with Momentum in any contracts .. you guys are the worst company to ever deal with .... Please guys stay away from this company... see all the hello peter comments before getting involved with this company... and you will then make the right choice by staying away from them...They respond when they feel like and it's impossible to speak to a manager ...
what do I do now I have a child that I need to drop off at school...and still get to work...
Momentum is a really inconsiderate however taking my monthly premiums and increases you guys are very fast at that... you are a very *********** company to deal with and i cannot do this stress with you guys anymore... I need a manager to make a call and sort this out immediately .... what the blady hell am I paying you guys for if I need to do all your work in order to get my car back.... this is really some BS dealing with your company.. I really hope the public sees this before even engaging with Momentum in any contracts .. you guys are the worst company to ever deal with .... Please guys stay away from this company... see all the hello peter comments before getting involved with this company... and you will then make the right choice by staying away from them...They respond when they feel like and it's impossible to speak to a manager ...
AP
Ashton P's update09 May 2023, 08:50
Reviewer Update
Brenda....!!!! i still dont have my car and the rental guys want their car back
what do I do now I have a child that I need to drop off at school...and still get to work...
Momentum is a really inconsiderate however taking my monthly premiums and increases you guys are very fast at that... you are a very *********** company to deal with and i cannot do this stress with you guys anymore... I need a manager to make a call and sort this out immediately .... what the blady hell am I paying you guys for if I need to do all your work in order to get my car back.... this is really some BS dealing with your company.. I really hope the public sees this before even engaging with Momentum in any contracts .. you guys are the worst company to ever deal with .... Please guys stay away from this company... see all the hello peter comments before getting involved with this company... and you will then make the right choice by staying away from them...They respond when they feel like and it's impossible to speak to a manager ...
what do I do now I have a child that I need to drop off at school...and still get to work...
Momentum is a really inconsiderate however taking my monthly premiums and increases you guys are very fast at that... you are a very *********** company to deal with and i cannot do this stress with you guys anymore... I need a manager to make a call and sort this out immediately .... what the blady hell am I paying you guys for if I need to do all your work in order to get my car back.... this is really some BS dealing with your company.. I really hope the public sees this before even engaging with Momentum in any contracts .. you guys are the worst company to ever deal with .... Please guys stay away from this company... see all the hello peter comments before getting involved with this company... and you will then make the right choice by staying away from them...They respond when they feel like and it's impossible to speak to a manager ...