MN
Magaritha N
1 reviews | Active since Feb 2019
30 Jul 2022, 22:56
STAY AWAY FROM MOMENTUM
Horrible horrible horrible insurer. Momentum is the worst insurer ever. Struggled with an insurance claim for more than a month. Now their take me home service is an hour late. No one has contacted us and we're waiting for a driver that clearly isn't showing up. Stay away from Momentum. Customer service is non-existent so insurance premium is 100% a waste of money.
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Magaritha N's updateReviewer Update
30 Jul 2022, 23:38This experience with Momentum Insure is just a month after my previous horrible experience with Momentum Insure where they forced me to take my car to an assessor after a car accident instead of sending an assessor out to me. And then forcing me to use a panel beater of THEIR choice which wasn't close to where I live nor work. Terrible service provider. Stay away from them. I recommend Santam or Alexander Forbes.
MN
Magaritha N's update30 Jul 2022, 23:38
Reviewer Update
This experience with Momentum Insure is just a month after my previous horrible experience with Momentum Insure where they forced me to take my car to an assessor after a car accident instead of sending an assessor out to me. And then forcing me to use a panel beater of THEIR choice which wasn't close to where I live nor work. Terrible service provider. Stay away from them. I recommend Santam or Alexander Forbes.
Momentum Insure's replyOfficial
31 Jul 2022, 09:25Good morning Magaritha.
Thank you for bringing your complaint to our attention We are sorry to hear that you haven't received any feedback on your request. We have escalated this matter to a team manager who will contact you tomorrow to discuss all your concerns.
Thank you for bringing your complaint to our attention We are sorry to hear that you haven't received any feedback on your request. We have escalated this matter to a team manager who will contact you tomorrow to discuss all your concerns.
Kind regards
Brenda
Brenda
Momentum Insure's reply31 Jul 2022, 09:25
Official
Good morning Magaritha.
Thank you for bringing your complaint to our attention We are sorry to hear that you haven't received any feedback on your request. We have escalated this matter to a team manager who will contact you tomorrow to discuss all your concerns.
Thank you for bringing your complaint to our attention We are sorry to hear that you haven't received any feedback on your request. We have escalated this matter to a team manager who will contact you tomorrow to discuss all your concerns.
Kind regards
Brenda
Brenda
MN
Magaritha N's updateReviewer Update
31 Jul 2022, 09:47The damage is already done, discussing my concerns after the fact will accomplish absolutely nothing. I have spoken to a manager last night and by 11:30 we still didn't have a driver to take us home. According to Momentum's policy, if the customer is 15min late the driver leaves and yet when the driver is 2 hours late, we should just accept it and sleep in the car or drive under the influence? It's an unreliable service and I need a partial refund for insurance premiums paid for services not rendered.
In a separate incident in June, I asked Momentum how I should go about to get a rental car while my car is in for repairs. Momentum's response was that once I have taken my car in for repairs, I should let them know and THEN they will arrange for a rental car. How on earth does this make sense? Knowing that Momentum only responds to e-mails after a couple of days, am I supposed to walk out of the panel beaters without a car and then overnight there for 2 days to allow Momemtum time to arrange the rental car at that point? Please explain that logic to me.
In a separate incident in June, I asked Momentum how I should go about to get a rental car while my car is in for repairs. Momentum's response was that once I have taken my car in for repairs, I should let them know and THEN they will arrange for a rental car. How on earth does this make sense? Knowing that Momentum only responds to e-mails after a couple of days, am I supposed to walk out of the panel beaters without a car and then overnight there for 2 days to allow Momemtum time to arrange the rental car at that point? Please explain that logic to me.
MN
Magaritha N's update31 Jul 2022, 09:47
Reviewer Update
The damage is already done, discussing my concerns after the fact will accomplish absolutely nothing. I have spoken to a manager last night and by 11:30 we still didn't have a driver to take us home. According to Momentum's policy, if the customer is 15min late the driver leaves and yet when the driver is 2 hours late, we should just accept it and sleep in the car or drive under the influence? It's an unreliable service and I need a partial refund for insurance premiums paid for services not rendered.
In a separate incident in June, I asked Momentum how I should go about to get a rental car while my car is in for repairs. Momentum's response was that once I have taken my car in for repairs, I should let them know and THEN they will arrange for a rental car. How on earth does this make sense? Knowing that Momentum only responds to e-mails after a couple of days, am I supposed to walk out of the panel beaters without a car and then overnight there for 2 days to allow Momemtum time to arrange the rental car at that point? Please explain that logic to me.
In a separate incident in June, I asked Momentum how I should go about to get a rental car while my car is in for repairs. Momentum's response was that once I have taken my car in for repairs, I should let them know and THEN they will arrange for a rental car. How on earth does this make sense? Knowing that Momentum only responds to e-mails after a couple of days, am I supposed to walk out of the panel beaters without a car and then overnight there for 2 days to allow Momemtum time to arrange the rental car at that point? Please explain that logic to me.