MK
Mohammed K

1 reviews | Active since Mar 2009

28 Feb 2024, 17:09

Spoke to Claudine Keppler in the cancellation department

Spoke to Claudine Keppler in the cancellation department. It was such a pleasure to connect with her and have a very human centric conversation. If it wasn’t for Momentum renewal pricing and process I would have stayed just because of Claudine. Such an awesome person and as an organization you are lucky to have her! I appreciate your assistance Claudine and efforts to try to retain me.

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Replies (1)
Momentum Insure
Momentum Insure's reply28 Feb 2024, 17:49
Official
Good afternoon Mohammed.
Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
Kind regards
Qhakazile