Sorting out an insurance claim

I had a problem getting through to Momentum to lodge a claim - left messages and emails daily without success. In the interim I need to get the car repaired, which I did. A week and a half later, I finally managed to get hold of Momentum (Ramonica) to lodge the claim (note that at this stage the car had already been repaired) - on my way back from site. Due to the poor signal in area, the call dropped several times. Each time she called me back and was able to sort out the claim with minimal fuss. Thanks, well done.