DR
Dee R

1 reviews | Active since Feb 2021

20 Jun 2024, 12:52

SLOW SERVICE FROM MOMENTUM

Momentum, your service is SLOW! I have been waiting over a week to have a claim finalized. You accepted my claim but wanted to wait for my debit order to 'bank' in your account. I was told to wait 5 business days. Today is day 8 and there is still no feedback!! I really enjoy Momentum but this is going on for far too long. My broker has been fantastic and quick to respond but her hands are also tied awaiting feedback from claims advisor.

0
Replies (1)
Momentum Insure
Momentum Insure's reply20 Jun 2024, 13:06
Official
Good day Dee.
Thank you for reaching out to us. Please give us an opportunity to look into this matter and a team manager will contact you. 
Kind regards 
Qhakazile