Sloppy service

<p>I'm honestly getting impatient to a point where I'm considering cancellation. I'm having to make endless calls to your serving dept because they not taking TATseriously and there is no need, then you come accross consultants who don't listen to request, please get the ball rolling.</p> <p> </p> <p>For a simple refund request which can be allocated to my policy I'm told its not possible...evolve please</p>