GB
Gerda B
1 reviews | Active since Sept 2016
27 Jan 2022, 15:55
Slo-mentum
I have not had this bad service from ANY institution EVER, My car has been in for repair since 11/12/2021 (yes, last year) and no-one at Momentum can give me feedback as to when I am receiving my car back.
Helpful (0)
Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
27 Jan 2022, 16:06Good afternoon Gerda. Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to assist further.
Kind regards
Brenda
Kind regards
Brenda
Momentum Insure's reply27 Jan 2022, 16:06
Official
Good afternoon Gerda. Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you to assist further.
Kind regards
Brenda
Kind regards
Brenda
GB
Gerda B's updateReviewer Update
28 Jan 2022, 10:25Hi Brenda,
I am still waiting for your "team manager" to contact me. I have had discussions with Prosper (08;54. 09:02), at least he spoke to me, Tiny refuses to take my calls, and Stanley was promising me at 10:10 that he would get back to me today. BUT I still do not have an answer. I need an answer. Today.
I am still waiting for your "team manager" to contact me. I have had discussions with Prosper (08;54. 09:02), at least he spoke to me, Tiny refuses to take my calls, and Stanley was promising me at 10:10 that he would get back to me today. BUT I still do not have an answer. I need an answer. Today.
GB
Gerda B's update28 Jan 2022, 10:25
Reviewer Update
Hi Brenda,
I am still waiting for your "team manager" to contact me. I have had discussions with Prosper (08;54. 09:02), at least he spoke to me, Tiny refuses to take my calls, and Stanley was promising me at 10:10 that he would get back to me today. BUT I still do not have an answer. I need an answer. Today.
I am still waiting for your "team manager" to contact me. I have had discussions with Prosper (08;54. 09:02), at least he spoke to me, Tiny refuses to take my calls, and Stanley was promising me at 10:10 that he would get back to me today. BUT I still do not have an answer. I need an answer. Today.