MC
Mike C
1 reviews | Active since Aug 2018
26 Jul 2023, 22:20
Siyanda Mkize
I received excellent service from Siyanda.
However the system that requires phone call only quotes and confirmations is genuinely stupid and totally inefficient. There is no reason why this cannot be done via email which is more easily recorded. It took a number of missed calls to finally do a simple addition of 4 items.
Hopefully Momentum Insure will see some sense soon.
Helpful (0)
Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
27 Jul 2023, 08:31Good morning Mike.
Thank you so much for sharing your experience with us. We do apologize for the system inconvenience and thank you for bringing it to our attention. We are glad to hear that Siyanda managed to provide you with excellent service. Keep flying the Momentum flag high!
Have a wonderful day!
Kind Regards
Brenda
Kind Regards
Brenda
Momentum Insure's reply27 Jul 2023, 08:31
Official
Good morning Mike.
Thank you so much for sharing your experience with us. We do apologize for the system inconvenience and thank you for bringing it to our attention. We are glad to hear that Siyanda managed to provide you with excellent service. Keep flying the Momentum flag high!
Have a wonderful day!
Kind Regards
Brenda
Kind Regards
Brenda
MC
Mike C's updateReviewer Update
27 Jul 2023, 08:45Momentum Insure has totally ignore my main point above - that the requirement of using phone call only for quotes and confirmation of additions is extremely inefficient and lead to poor service and frustration. This is disappointing.
MC
Mike C's update27 Jul 2023, 08:45
Reviewer Update
Momentum Insure has totally ignore my main point above - that the requirement of using phone call only for quotes and confirmation of additions is extremely inefficient and lead to poor service and frustration. This is disappointing.