Silver lining

After a break in at our house, we had to claim from Momentum. I was disappointed at first, spent (which felt like) hours on the phone with the call centre and people handling my claim, with no feedback for three weeks. Then a friend of ours gave me Neville Taylor's number (a Momentum broker) who quickly jumped at our claim and had everything sorted within a week. I was always informed working with Neville and when I phoned him he would immediately attend to my problem. He really is an asset to momentum. We were seen by an assessor, Renchia Mauer. She is calm and gentle and never once made us feel like ********* (like the stereotype behind assessors usually says). She kept me informed and handled our claim with the utmost professionalism. I seriously considered leaving momentum after the first three weeks of no updates and information, but after working with Neville and Renchia I am staying. Please give these two valuable employees the credit they deserve!