TD
Thomas D
1 reviews | Active since Mar 2015
06 Mar 2015, 09:07
SHORT-TERM INSURANCE
I reported my claim October 2014 as my car was involved in an accident, my car was written off later of which it took them two months to come into that decision, after that I was told to liase with the finance company to obtain the settlement which I did an email that was November 2014. Momentum Insurance told me that they will pay me the diferance after they have settled my car of which they did but THEY DID NOT SETTLED MY CAR everytime I call the I being told they are working on it ITS NOW MARCH 2015 which makes 6 months.<br> I REGRET CHOOSING MOMENTUM INSURANCE
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Momentum Insure's replyOfficial
09 Mar 2015, 09:55Hello thomassbonelo,
Thank you for bringing your concerns to our attention, this is by no means the kind is service we would like to deliver to our clients, and we sincerely apologize for the frustration experienced.
Further to my telephone discussion with you earlier, our claims team manager is looking into the delays to your claim and will contact you as a matter of priority with an outcome.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention, this is by no means the kind is service we would like to deliver to our clients, and we sincerely apologize for the frustration experienced.
Further to my telephone discussion with you earlier, our claims team manager is looking into the delays to your claim and will contact you as a matter of priority with an outcome.
Kind Regards
Qhakazile
Customer Relations Team
Momentum Insure's reply09 Mar 2015, 09:55
Official
Hello thomassbonelo,
Thank you for bringing your concerns to our attention, this is by no means the kind is service we would like to deliver to our clients, and we sincerely apologize for the frustration experienced.
Further to my telephone discussion with you earlier, our claims team manager is looking into the delays to your claim and will contact you as a matter of priority with an outcome.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention, this is by no means the kind is service we would like to deliver to our clients, and we sincerely apologize for the frustration experienced.
Further to my telephone discussion with you earlier, our claims team manager is looking into the delays to your claim and will contact you as a matter of priority with an outcome.
Kind Regards
Qhakazile
Customer Relations Team