SHOCKING SERVICE! ZERO FEEDBACK!! HISTORY OF NON-PAYMENT

Wife had A fender bender on 12 Nov (not her fault). Lodged a claim with Momentum (painless). BUT THATS WHEN MY PAIN STARTED! No feedback or response from them. I have to call them every time and their response for weeks now has been, due to me being new client to them, they need to check our claims history. Even though all my previous claims were disclosed to them.

It appears that an incident that happened days before moving to them (claim with a previous insurer on 27th Sept) which I informed Momentum of via email upon my return from Zambia (on 6th Oct), was not updated on the system by their staff, and hence the delays have been as a result of this. This is an internal Momentum issue that now prejudices my claim and insurance cover?

For weeks this matter has gone from pillar to post, and one excuse or another. They by implication are calling me ********* and a **** - which irks me no end. This is their error, but refuse to acknowledge this, even after I have proven it.

However today the new excuse has arisen. Now they state, given that I appointed a broker (on the 7th Oct after I informed them of the claim) that it was the brokers responsibility to inform Momentum of the missing claim. Wrong!! They should have updated their system - the broker cant be blamed.

Now they are going to have an internal meeting, and decide "IF" they are going to pay a claim. Can you believe the gaul! They take my money every month, yet I do not get what I paid for? Every day it is a different excuse, and a further delay. The internal bureaucracy astounds me. No one can make a decision either way, even when the proof is overwhelmingly convincing!!

Here is the joke, I spend in excess of R20k a month on medical aid, short term insurance, and life insurance. I also see that I am not alone - there are thousands of similar complaints about the lack of communication. I am ever so sorry I converted to Momentum from my previous insurer.

Momentum YOU GUYS SUCK! I will be voting with my feet!! I SEE THAT YOU HAVE A LONG HISTORY OF NON-PAYMENT!! Social media and the media are full of such stories!!

Note: I will also be lodging a complaint with the short term ombudsman.