Shocking service from Momentum Insure.

The good premiums offered by this company are not worth the frustration when you have to claim. I experienced a housebreaking on the 28th January which caused serious damage to one of my insured properties. The damage was discovered on Sunday 29th and I contacted Momentum on their 24/7 phone line - I was in a dilemma as the insured building was now without a backdoor and the alarm system was disabled. The building was also vacant. Nobody answered the "emergency" phone line OR the email address. A Momentum staff member revealed at a later stage that "nobody works there on a Sunday". I am yet to receive an explanation for this lack of service. We are approaching two months since the incident and this claim has still not been finalized - You can send as many emails as you like but you never get a response. Now I have to go through the hassle of the Ombudsman.