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Errol D
1 reviews | Active since Nov 2018
29 Apr 2022, 15:04
Shocking Service from Momentum Insure
I lodged a claim for building damage nearly 3 weeks ago - Momentum started off well and the assessor came a day or 2 later. Since then I have called them and e mailed them about 20 times - firstly they never respond to my e mails and secondly all they tell me that they assessor's report is till to be downloaded- after 3 weeks!. What a joke they are- shocking service and they simply do not care abut their clients. Would definitely NOT recommend them to anyone!
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Replies (3)
Momentum Insure's replyOfficial
29 Apr 2022, 15:10Good afternoon Errol.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you tomorrow to discuss all your concerns.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you tomorrow to discuss all your concerns.
Kind regards
Brenda
Brenda
Momentum Insure's reply29 Apr 2022, 15:10
Official
Good afternoon Errol.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you tomorrow to discuss all your concerns.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with the developments of your claim. We have escalated this matter to a team manager who will contact you tomorrow to discuss all your concerns.
Kind regards
Brenda
Brenda
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Errol D's updateReviewer Update
29 Apr 2022, 15:11It is my Sabbath tomorrow and I do not take any calls
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Errol D's update29 Apr 2022, 15:11
Reviewer Update
It is my Sabbath tomorrow and I do not take any calls
Momentum Insure's replyOfficial
29 Apr 2022, 15:13I will escalate it now and request urgent assistance, thank you.
Momentum Insure's reply29 Apr 2022, 15:13
Official
I will escalate it now and request urgent assistance, thank you.