Shocking service and non stop empty promises

<p>It has been almost a year now and my claim is still not completed at MSTI. After numerous fights with call centre agents (Keagamotswe) after she ill-informed me about the claim process. Her supervisors (Syliva and Quintin) is still to date reviewing the recorded conversation we had. All my calls just go on deaf ears who promise to solve the issue but never deliver, I am suffering financial losses due to a car accident which was not even my fault. The latest from MSTI was last week Thursday when I called in again with my 9th attempt to fix this. I tried a different avenue and went through to client care, only for them to transfer me back to claims. To my luck Keagamotswe answers again. I directly ask to speak a manager, and I was referred to a Taryn, but unfortunately she was in a meeting and Kea promised to get Taryn to call me back before end of business, needless to say I am still waiting. No employee that assisted me at MSTI cares about how they treat their clients. ALL I WANT IS FOR THIS MESS TO BE SORTED OUT SO THAT I CAN GET FAR AWAY FROM MSTI AS SOON AS POSSIBLE, and give my business to a more professional, cost effective and competent insurance provider.</p> <p> </p>