SHOCKING SERVICE AGAIN - NO CUSTOMER SATISFACTION - JUST PLEASING MOMENTUM

Shocking service again from Momentum who cannot assist with changing debit order dates (system does not allow it) and then wants to keep a bonus which you have paid for due to cancellation which is a result of them not being able to assist - I cannot believe that a company this size is not able to help a customer!! Promised at beginning of August to contact me on 19th August - today is 23rd and only after I have sent an email do they have call back and then still cannot assist and ask 101 questions - surely information should be on the system! Customer satisfaction - definitely not. A company you want to deal with after numerous years - Definitely not!