Shocking service

14th October 2025, Momentum appointed a tow truck to take my Opel car to a garage to investigate engine overheating emergency warning. Tow truck registration CAA168 338 driver didn't give his name but told me he would contact me about to where my car was delivered & I heard nothing from him. I asked Momentum to tell me where is my car & received a reply giving totally incorrect information! I then phoned all CT Opel dealers & eventually located my car at Opel Belville. I spoke to a manager who took my contact number to let me know about what needed to be done. He didn't contact me, so today 20 Oct., I phoned again & spoke to a helpful service manager, who told me that my car had been left there without any documentation so he didn't know who to contact nor what was the mechanical problem. This kind of service from Momentum Insure, Rowena Abrahams is totally unacceptable after I have been their client for many years.