ED
Eric D

1 reviews | Active since Nov 2017

15 Nov 2017, 16:06

Shocking Service!!!

Attempted to get claim resolved for 4 weeks without any joy, followed the hierarchy but still no resolve. Advisors blatantly **** to me on several occasions whereby they promised me that the claim had been authorized and will be settled the same day, when asked for feedback the next day nobody replies to my mails and or calls. Trust me no client should be treated in this manner full stop, totally frustrated!!! Claim number: CP085321

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Replies (3)
Momentum Insure
Momentum Insure's reply15 Nov 2017, 16:20
Official

We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.

Please give us an opportunity to look into this to assist you as quickly as possible.

Kind Regards
Qhakazile
Customer Relations Team

Momentum Insure
Momentum Insure's reply15 Nov 2017, 17:07
Official

We confirm that you have been contacted and that your concerns have been addressed.

We apologise for any inconvenience caused.

Kind Regards

Qhakazile

ED
Eric D's update16 Nov 2017, 07:08
Reviewer Update
Yes, thank you for the prompt response!! Much appreciated