Shocking Service

What a disaster! Someone drove into the back of my car almost a month ago and I have been BATTLING with Momentum to just get a letter from them so that I can get the 3rd party insurance to fix my car. I have left at least 10 messages, used all my air time hanging on to talk to someone, getting given different information every step of the way and STILL I am nowhere! In an industry that is so competitive, I don't know how you are still in business with the shoddy service you provide... I cannot wait to get this sorted so I can look for another provider.