1 reviews | Active since Oct 2017
Shocking plumbers Wreck your home
I called Momentum due to a tap leaking - They wanted R1200 to fix the problem although they send through their Assist plumber to "Assist" I said I did not have R1200 at the time. He left without switching off the water, I woke in the evening to find the leak was worse and had to switch of the tap myself, after trying to figure out how. This spiraled into bigger problems I had to claim for the complete cupboard was rotten through water seepage. They sent through another plumber who did not do a good job either, now the tap has come undone. Momentum Assessor said he would fit new doors on cupboards and drawers as the small cupboard had to be replaced and would not match. After obtaining quotes taking 3 months as most providers will not only replace doors. When I asked Momentum Claims what they would do regarding chipped tiles or if the stove wont fit back, what then. They took 80 degree reverse and now refuse to fit new cupboard doors. Leaving me with half done kitchen half new and half old. What a disaster they are trying to enforce on me, I relies I cannot accept the half job they are offering. You insure for R1million and refusal to match back to where you were, but tell you they are not going to match they not to embetter you. This gives them the right to give a so called Assist service, who come to make, money out of you. If you have a tap leaking they refuse to help and shut off. leading you into a huge problem because of their neglect. Then install another tap badly it hangs on a hole. Tell you they will replace all cupboard doors then do not want to. I spent two months searching for quotes they would not cover . I did not even get to send the quote to them as they reversed what they said they would cover, leaving me to accept them to fix new counter tops with half old and half new cupboards which will cause me to have to pay out of my pocket, I am pensioner. Why am I insured to be unable to sell my home with the mess they want to leave me with through the bad plumbers they send to your home who refuse to help unless they get paid? Help me to understand how this occurred in the first place Its called Assist Department.
Kind Regards
Qhakazile
Kind Regards
Qhakazile
Qhakazile
Qhakazile
Their last plumber fitted rubber which caused water to come up in the 2nd sink, then wanted to fit in 40mm narrow piping, their Operations Manager would not convey to any plumber that I had 50mm pvc piping fitted originally, they lack communication s****s blaming plumbers instead refuse to get me back trying to enforce sub-standard plumbing.
Their service providers fitted my kitchen counter tops and turned the stove top back to front twisting cords, they allow their service providers to fit stoves with little experience, when they left it tripped and no longer works.
After service provider left me with a broken stove, Momentum sent an electrician after the damage was done to inspect, then refused to either fix or replace their damage. telling me to pay for someone to inspect the damage. They broke it, I do not have money to spend to fix their damage. I cannot get into the email where I told them(my oven tripped only) their electrician confirmed the elements were switched (possibly causing oven to trip) I now cannot access the email as they hacked my computer around that time taking all my private documents onto their attachment, I now worry my identity is ******. They made no comment concerning the hacking.
I have no way too cook I am a pensioner, this would not have occurred if their Assist Department had switched my water off their would not have been a claim if they were not negligent in the first place, its stressful and shocking to see how they handle their clients.
I questioned the head of operations why she sent through people to inspect at least 5 times to inspect everything but the stove had she done her job properly as operations manager she would have seen the stove worked. Who can live without cooking a meal, its impossible. She cannot claim that my stove never worked, they are repulsive.
Their last plumber fitted rubber which caused water to come up in the 2nd sink, then wanted to fit in 40mm narrow piping, their Operations Manager would not convey to any plumber that I had 50mm pvc piping fitted originally, they lack communication s****s blaming plumbers instead refuse to get me back trying to enforce sub-standard plumbing.
Their service providers fitted my kitchen counter tops and turned the stove top back to front twisting cords, they allow their service providers to fit stoves with little experience, when they left it tripped and no longer works.
After service provider left me with a broken stove, Momentum sent an electrician after the damage was done to inspect, then refused to either fix or replace their damage. telling me to pay for someone to inspect the damage. They broke it, I do not have money to spend to fix their damage. I cannot get into the email where I told them(my oven tripped only) their electrician confirmed the elements were switched (possibly causing oven to trip) I now cannot access the email as they hacked my computer around that time taking all my private documents onto their attachment, I now worry my identity is ******. They made no comment concerning the hacking.
I have no way too cook I am a pensioner, this would not have occurred if their Assist Department had switched my water off their would not have been a claim if they were not negligent in the first place, its stressful and shocking to see how they handle their clients.
I questioned the head of operations why she sent through people to inspect at least 5 times to inspect everything but the stove had she done her job properly as operations manager she would have seen the stove worked. Who can live without cooking a meal, its impossible. She cannot claim that my stove never worked, they are repulsive.
Kind Regards
Qhakazile
Kind Regards
Qhakazile