SHOCKING

Momentum Insure is not even worthy of the 1 star I have given them.

I am DEEPLY disappointed in the level of service my wife and I have recieved from Momentum Insure after being through a traumatic experience in an attempted hijacking after losing my grandfather we are still waiting for our vehicle claim to be finalized. On the 23rd January 2023 I called in to lay a claim for my vehicle that I was involved in a attempted hijacking with the night of burying my grandfather. At 10:55am I spoke to Thumi in messages who put me through to claims which I never got through to so at 11:01am cut call after 11 minutes on the call. At 11:02am i called back and the call was answered at 11:05 by Sendisha in claims who works for a company named Ison on behalf of Momentum. At 11:25am i finally laid my claim and was given my reference number and advised to lay the report at SAPS for a CASE number. At 14:39 I called while at the police station to confirm some pertinent details and cut the call after 9 minutes of waiting for someone to answer. Somehow I was contacted on 25th January by a company named Durban Panel Beaters who were given the task of assessing my vehicle and to my utter shock they required me to drive out almost 40 minutes away to get my vehicle assessed and refused to send someone out to me, after deliberation with the person he made a note on the system for me to be contacted by another branch to get my vehicle assessed. On 26th January I was contacted by company Net Assess who the lead was passed on to for assessing, the person I spoke to didn't seem to understand English very well however I explained that I cannot drive out to have my vehicle assessed and they need to send someone to me as I am working all the time. The person I spoke to sent an SMS to my wife requesting pictures and details of the vehicle for assessment after being told that I am the point of contact regarding all communication. After being ignored due to pure incompetence, on the 27th January Net Assess sent me a whatsapp requesting pictures of my vehicle and damages which I sent within 1 minute of the request. I further made a request that other small parts of my vehicle be touched up due to stone chipping and door scratches, to date Nett asses has not gotten back to me regarding my request. On the 14/02/2023 at 11:45am i Spoke to Busisiwe from claims who I advised that the service provider they had appointed was too far out and she advised that she will call me back regarding my request for the service provider. At 1:35pm i Spoke to Busi and she advised on the parts etc. And how long the vehicle would take to repair and again advised that she will call me back to change service provider closer to me, to date Busi has not contacted me back. On the 16/02/2023 at 9:22am i recieved call from kzn panel beaters who were approved without my consent to repair my vehicle. At 10:47am i called in to Momentum and spoke to Kayla in message department who made a note for busi to call me back and transferred me to claims, call got dropped On 21/02/2023 At 11:23am i called in and spoke to Brenda about my claim, she advised on everything pertaining to my claim and advised that she will send a report and check on writing off my access due to poor service.

On 22/02/2023 I called in to speak to Brenda as I had sent her an email advising her that I was not able to get a hold of Netassess to change my claim as I was not happy with the service provider as well as the claim amount being too less for the damage on the vehicle, Brenda was not available so I left a message with Siyanda for Brenda to contact me back. On 02/03/2023 I emailed Brenda advising her that I had left a message and emailed her to contact me back and that I would be handing the claim over to my attorneys. On Monday 06/03/2023 after much patience and awaiting a call back from Brenda I had consulted with my attorneys and handed the case over to them for further study due to the absolute dismal and unacceptable service from Momentum Insure, my attorneys advised me to take my vehicleto the service provider "KZN Panel Beaters" to be further assessed and to contact Momentum thereafter. On 16/03/2023 I contacted Momentum and spoke to Brenda after my attorneys advised me that I should try 1 last time to solve my claim with Momentum, Brenda advised that she would be escalating the matter up to the complaints department for further assistance and that Jack Molalla will contact us regarding the writing off of my access as the service recieved from Momentum Insure has been extremely subpar and unacceptable, Jack Molalla sent an SMS to my wife advising her that he would assess the complaint and provide feedback in 2 working days. To date it has been 10 working days and Jack Molalla has not contacted neither my wife nor I to solve our issue or to provide ANY sort of feedback regarding the absolute putrid service we have recieved from Momentum Insure after paying THOUSANDS to them monthly to insure our Vehicle, House, Contents and even our Lives.