Shame on momentum

I met with an accident on the 20 January 2016, following this incident I followed protocols, had the accident reported and since I had no vehicle insurance, the driver of the other vehicle, your client, Mr Tebogo Maudridge, ID number ********** 621084 promised that he would get his insurance to contact me as it was his fault. However 6 months passed before I got a call from a number ********** 742, where I spoke to an indian male who stated he is representing momentum insurance and wanted to know what occured during the time of the accident. I advised him about how the accident occurred. When I requested his information for future reference, he refused saying he could only provide me with his name which was Nersan or Mersan and thereafter cut the call on me, which was very rude. I then waited up until I visited the small claims court where I issued a letter of demand on the 12 February 2018. I still did not get any response. I was told by the court, if the other party for any reason does not responded within 14 days I should go back to court with a sum of R400 to issue a warrant of arrest which I have not done as yet. Following this the other party had changed all this contact details or had given me incorrect details at the scene of the accident. At the end of November 2018, I decided to call the above-mentioned numbers to conclude on this matter. I found representatives of Momentum to be very rude and unhelpful. After using hundreds of rands in airtime and being transferred from one consultant to the next, I came across a man by the name of Elias Sono (or so he says), who told me that I am liable to pay them for damages to their clients vehicle. So I asked how this conclusion came about as I had not been contacted or asked prior to me calling, he said "Don't worry, before the close of business I will get someone to call you". Now it is the 9th of January 2019 and still no one has gotten back to me. Is this how momentum does business????