Severe claim delayes

My Claim was submitted on the 17th of December 2024, for minor vehicle damage, today is the 14th February 2025, I have to follow up every week on my claim, I contacted momentum second week of January to follow up on my claim knowing that this is the week panel eaters open, they were unable to get ahold of the panel beater, I've called every week thereafter as no feedback was given, we eventually loaded a complaint as the panel beater was uncontactable we over 3 weeks, once the Claim was loaded the wonder Brent Kurt stepped in, we then had some movement, finally the panelbeater made contact, not taking responsibility, rather advising, they had lightning damage and they were offline, so they never received momentum's approval, who needs to be inconvenienced by all of this, the client, no one attended to this claim, thinking it's one month later, why is this claim not moving or why is there no progress, no, everyone just decided to move to the next claim, or the next vehicle, last week finally they informed me, the vehicle is in panelbeating and we go to the spraying department, it's over 9 days later, no response again, my car hire is due tomorrow, luckily I have 60 days car hire, imagine if I did not, I would've been stranded for over a month with no transport, I followed up yesterday and again today, hopefully management will listen and my car hire extended, as this is unacceptable for minor damages, bumper, fender and one side suspension, imagine if I had more extensive damage. The reason why I gave one star rating is for Brent or is fantastic at his job.