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Sithembile N

1 reviews | Active since Apr 2015

07 Mar 2018, 12:00

Service that is beyond ridiculous

Last year December I sent my Renault clio in for repairs till today it has not been fixed. The insurance has paid for the claim in January however the car is gathering dust at some ***** warehouse. Hugo Panelbeaters do not have a clue on customer service and should not be used Can Alexandra Forbes intervene as this so called dealership was recommended by them. I drive every month to follow up but nothing has been done Hello Peter please help

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Replies (3)
Momentum Insure
Momentum Insure's reply07 Mar 2018, 13:09
Official

Hello Sithembile,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been directed to the Customer Care department where a consultant will shortly be contacting you to assist.

Warm Regards

Alexander Forbes Insurance

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Sithembile N's update22 Mar 2018, 11:06
Reviewer Update
Till today I have not received a call back after a request for my details. Please call me on ********** 884 as this is urgent. The car has not been touched till today. Hugo Panel Shop has done nothing and it seem Alexander Forbes Insurance is quick to debit from my account but no assistance when needed.
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Sithembile N's update23 Mar 2018, 12:50
Reviewer Update
Can I please get some assistance. Nombuso Khumalo handling this matter does not bother to reply to my emails or call me. Please can I get a call with some feedback urgently. I do not think you know how painful it is to take a taxi while you have your own car. I am a pensioner who has been paying monthly but no assistance is received when required. I feel like ive been paying for nothing all these years. PLEASE CALL ME BACK...