Service Nightmare! Shocking and Disappointing Service

My experience with Momentum has been a nightmare. 3 months later since Hailstorm damage and my claim has still not been finalised despite more than 20 calls to Momentum, more than 15 emails to Momentum. TO date only half my claim has been assessed, the remaining half IGNORED. Tokologo Nkoele was very unprofessional and extremely rude and ********* claiming I was told about my claim which is not true, I want to hear the recording! I claim was passed on to different call centre assistants (Caitlin; Debra; Tokologo; Hope; Mabatho)- Not a single person took responsibility of my claim nor addressed my emails. I am contently being thrown from pillar to post without any resolution. Call centres addressing a claim DOES NOT WORK! The staff don't care as they don't take the full messages nor address prior concerns relating to the same claim! I have been unfairly treated despite being a loyal client.