Service delivery

I had a claim with momentum and it was a hustle to get it authorized to a point where I was infuriated and thinking they were just looking for reasons not to cover me. I called in today and spoke to Dhesan Pillay who really took his time to understand my frustration and anger towards the service I received this far and promised he will make sure I am assisted urgently. Dhesan allocated my claim to Ledima Mello who really exceeded my expectations by swiftly dealing with my claim and it got authorized. He deserves a medal for that.???? thank you Ledima and Dhesan you made my day. The one advice I would give is that momentum when dealing with this claims from clients they must keep the client informed of any issues, problems and huddles they are experiencing in getting the claims authorized so that the client can give more clarity in whatever the problem is. Overall ????????????????????????????????????????????