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mphomalekutu M

1 reviews | Active since May 2017

02 Dec 2023, 12:31

Service breakdown

Momentum didn’t want to take full responsibility of delays to repair suspension and after a month left me without a courtesy car. All my concerns were all ignored and the third party company called Proline Autobody and Parts they are as useless as Momentum Insure. I will definitely be moving my car, personal and home contents out of Momentum and I have never missed any monthly premiums, having in mind that I’ve never claimed before. The service is really ridiculous for lack of a better word. Insurance companies should be there for their customers and not against them as it seemed everyone was trying to cover their ass. It’s over a month I’m still waiting their approval of Additionals logged on the 13 Nov 2023 according to the email received from Proline, even though I asked for the actual break down of events from Proline they are not entertaining me. I paid the excess amount of R4000 on the 15 Nov 2023 thinking that it’s not a crush incident it shouldn’t take over 4 weeks. No one wants to take full responsibility therefore I think that I’m the one with the wrong insurance and delaying to make the change oh well it stops now.

0
Replies (8)
Momentum Insure
Momentum Insure's reply02 Dec 2023, 14:42
Official
Good afternoon Mpho.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible. 
Kind Regards
Brenda 
mM
mphomalekutu M's update04 Dec 2023, 09:27
Reviewer Update
Good day, I know that I will wait forever definitely nothing new. It’s been three days without a car and I’m using Uber daily 💔
mM
mphomalekutu M's update04 Dec 2023, 13:56
Reviewer Update
Noted, thanks.
mM
mphomalekutu M's update05 Dec 2023, 07:47
Reviewer Update
I knew that you guys can’t even keep your promises, a manager contacted me to advise that final feedback will be received before COB yesterday, I patiently waited for nothing and I was not even updated with the progress and that manager couldn’t even take full control and responsibility of my complaint… this is really unbelievable honestly. WOW Momentum Insure
mM
mphomalekutu M's update06 Dec 2023, 17:05
Reviewer Update
Hi All, so I’m only going to get my car back next year? You don’t give a **** with your customers. How am I going to survive? I need a courtesy car!!!!!!!!!!!
mM
mphomalekutu M's update20 Dec 2023, 10:31
Reviewer Update
I’m really not getting any satisfaction with you guys.
Panelbeating work was not done and I have sent pictures to claim department but no response. The pothole affected the suspension but no one saying anything I need answers.
mM
mphomalekutu M's update08 Jan 2024, 16:49
Reviewer Update
From: mpho malekutu <***>
Date: 08 January 2024 at 16:43:28 SAST
To: NonDriveableMomentum <***>
Cc: Swaran <***>, "Naidoo, C. (Cliff) (Proline Autobody)" <***>, Kagisano Sibanyoni <***>, "Matjeke,V. (Violet) (Proline Autobody)" <***>, Authorisations Proline <***>, "Botha, M. (Minque) (Proline Autobody)" <***>, queries <***>, Dhesan Pillay <***>
Subject: Re: CP736059MP

Good day
I guess that I will be providing invoices, I cannot be without a car.
RegardsMphoSent from my iPhoneOn 08 Jan 2024, at 09:20, mpho malekutu <***> wrote:




Good day
Kindly provide me with an update.If the car is not booked in today for repair I will have to fix it myself and I will send you invoices cause I cannot drive this car.If it is booked in I will also request a courtesy car or I will hire a car of my choice and send you invoices.
I cannot believe that the car was with repairers for way over a month and same issues i initially raised are not addressed or whatsoever.
I need to stress that what I am asking for is not complicated or going over board.
RegardsMpho

mM
mphomalekutu M's update19 Jan 2024, 13:11
Reviewer Update
From: mpho malekutu <***>
Date: 19 January 2024 at 13:05:17 SAST
To: "Botha, M. (Minque) (Proline Autobody)" <***>
Cc: Kagisano Sibanyoni <***>, "Naidoo, C. (Cliff) (Proline Autobody)" <***>, Swaran <***>, queries <***>, NonDriveableMomentum <***>, Authorisations Proline <***>, "Matjeke,V. (Violet) (Proline Autobody)" <***>, Dhesan Pillay <***>
Subject: Re: CP736059MP

Good day All
I tried by all means to keep quiet and wait but it’s really disgusting to even know that your decision to fix the car will be based on how much it costs as a quote is required first.
It doesn’t make sense as it was supposed to be initially fixed.I hit a big pothole and the rim was beyond repair, it automatically raises suspension flag I’m not an expect and it doesn’t need one even after sending the assessor out you still coming up with stories of quotations.
I’m just tired of this nonsense honestly.
@Kagisano, please provide me with head of complaints details.
I will also take this to social media.
Regards
Mpho

Sent from my iPhone

On 19 Jan 2024, at 09:09, Botha, M. (Minque) (Proline Autobody) <***> wrote:



<2.jpg>@Naidoo, C. (Cliff) (Proline Autobody) please provide a quote to insurance so a business decision can be made on whether these items and damages are incident related or not. Thanking you in advance. Kind Regards

Minque Botha
Customer Service Agent