Service

This matter refers to the claim that was submitted for Temporary Disablement, to begin with we were not happy with the service we received i had to call all the time to receive an update. When i called the last time i was advised that the claim was repudiated due some fact that i dont get as this was an accident not self inflicted its amazing how monthly premiums are collected but when it comes to claims being paid out its always an issue on straight forwards matters.I then requested for an email with whatever they were saying as i was not happy to date i have not received anything.I would like for this matter to be resolved in an amicable manner if not i will be taking it up with the Ombudsman.