Series of unfortunate events, going bad to worst

So my fiance` was admitted into hospital on the 25th of Jan 2018 for a rather serious condition. I have been on her beside her daily. On the 30th of January I was involved in a freak accident resulting in me being found unconscious in the vehicle. I sent Alexander Forbes emails as I had 3 attempts to call them about the accident. Eventually I get sent the claim documents. I return the documents, it take a few days to acknowledge the claim. I call again to arrange for car hire eventually I send an email . Luckily its responded to. I AFI call to ask the whereabouts of the vehicle as I needed documents that are in it. i gone back and forth with the towing company to no avail. Then I get a sms with the assessors details whom I contact immediately to find out the whereabouts of the vehicle. He too didn't know until today. The closing day for submission of documents was yesterday. I'm told the vehicle is a write off yet. I'm in the dark for at least 2 weeks. On the 15th I made another attempt to locate and drove all over from DMAC , SMD , Techno Star where I had requested the vehicle to take to. But no I'm going to be arrears with alot of things . My premiums were to went of this month for a car that has been "written of". Nothing has ever gone smoothly with AFI last year I had a R10000 excess to be paid for their mistake. Only after I had went to social media was it only rectified. I had my fiance` life threatening condition to stress about now and AFI adds another burden. Everything is now delayed for 30days thank you. I'm not the only family but my employees as well. I'm asking for special treatment but efficiency in communication. I await on your assessors findings