Security Score not completed

Momentum is really starting to rub me up the wrong way. If it is not the medical side it is the insurance. Apparently I have not completed my safety score and will not get up to 30% of premiums back for the year. Funny, because this morning when I looked up my Multiply it shows that it is sitting on 60 odd % and if I submit the 2 photo's of security it will go up to 86%. So please explain to me how it is then not done. Also I will be with Momentum for a year on the 1st of September so surely if it was not completed there will still be time. It is still under a year!!