**** insurance

I had a burst geyser claim, I called the home emergency line and was told there is nothing I can do until the claims department is open and even if they send a plumber they can't replace the geyser until they get confirmation from momentum.

I honestly find this ridiculous because every other insurance company see this as an emergency and replace the geyser yet they first want a damage report before the geyser can be replaced.

I spoke to a consultant by the name of Chantal if I am not mistaken and was told that they have an in house plumber fogi and told me to fetch my own plumber and then tells me she will call me back to confirm first. I waited 2 hours for the call and did not receive a call and I call back at 16:44 again and was constantly transfered until I reached the service department and was told that claims is closed and I should call back tomorrow.

You better of with your current insurance then moving to momentum there is no customer service from at all or consideration.

I would not recommend momentum insurance especially with home owners.

I will be taking this further to ombudsman for further investigation as this is not the first incident with momentum and I only have been with them for 2 months.

I was lucky to have left my vehicle with my previous insurance because if this is the service I received from them for a geyser. I wonder what they would have done with a vehicle claim.